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Help - Popular questions

From which countries can I make purchases on www.rumjungle.it?

Now you can make your purchases in Italy, Albania, Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

 

Taxes and Duties

Orders from Italy may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addiction, some orders may experience customs delays.

 

In how many languages ​​you can browse the site?

Languages ​​available on www.rumjungle.it are: Italian and English.

 

Items that are not in stock, are supplied?

If there is no stock of a certain item, we'll try to restock it as soon as possible. If this is not possible, the item wont be showed or it will be marked as Sold Out.

 

Can I receive regular information by email about the latest news and offers from Rumjungle Italia?

Yes. Simply sign up to our Newsletter and receive information on the latest news, discounts and promotions from Rumjungle Italia. To unsubscribe, you can send a request to [email protected]

 

How can I retrieve my forgotten password?

If you have forgotten your password you can recover it in the Log-in section. You will receive an e-mail with your new password. Otherwise just send a request to [email protected]

 

How can I be sure I have made ​​the purchase in the right way?

After placing your order you will receive a confirmation message to your email address. If you don’t get it, please contact our customer service department at [email protected]

 

What should I do if I receive a faulty item?

Rumjungle Italia only sells items in perfect condition but if, in exceptional cases, you received a defective item, please contact our customer service department at [email protected] email.

 

What should I do if I receive the wrong item?

If by mistake you get an item that you did not request please contact our customer service department at [email protected] email.

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